Mi888 is committed to protecting the privacy and personal data security of every member. This policy clearly explains what we collect, how we use it, and your rights as a member.
Before reading the full policy, here are the six core principles that shape mi888's approach to member privacy.
Mi888 only collects personal data that is strictly necessary to operate our services — account management, transaction processing, and legal compliance. No excess data is collected for purely commercial purposes.
All personal and financial data of mi888 members is protected with 256-bit SSL encryption — the same technology used by Malaysia's major banks such as Maybank and CIMB. Our servers undergo regular audits to maintain the highest security standards.
Mi888 never sells, leases, or discloses members' personal data to third parties for marketing or commercial purposes without your explicit consent. Your privacy is not a product we sell.
As a mi888 member, you have the right to access, correct, transfer, and request the deletion of your personal data. Data-related requests can be submitted to our support team at any time.
All of mi888's data management practices comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We take these legal obligations seriously and continually update our practices in line with the latest regulatory developments.
In the event of a data security incident affecting member information, mi888 is committed to notifying the affected members and relevant authorities within the timeframe required by Malaysian law.
Have questions about your data privacy?
View FAQThis Privacy Policy explains how mi888 ("we", "the platform", or "mi888") collects, uses, stores, discloses, and protects your personal information when you use the mi888 platform, accessible at mi888.best, including all services, features, content, and functionality available on it.
This policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and reflects our commitment to handling your personal data responsibly and transparently. mi888 is the data controller responsible for all personal data collected from members registered in Malaysia.
By registering a mi888 account, accessing the platform, or using any of our services, you confirm that you have read and understood this Privacy Policy and agree to the practices described herein. If you do not agree with any aspect of this policy, you should not use the mi888 platform.
This Privacy Policy should be read together with Terms & Conditions which together form the complete agreement governing your use of the mi888 platform.
Effective Date Notice: This Privacy Policy takes effect on 1 January 2026 and supersedes all previous versions. This Bahasa Malaysia version is the official version applicable to all Malaysian members.
Mi888 collects various types of personal data from members across different contexts. Below is a detailed breakdown of the data categories we collect and how they are gathered:
| Data Category | Example | Required? |
|---|---|---|
| Identity Information | Name, MyKad, date of birth | Yes – for KYC |
| Contact Information | Phone number, email | Yes – for account |
| Financial Information | Bank account, eWallet, DuitNow | Yes – for transactions |
| Usage Data | Game history, login records | Yes – automatic |
| Device Data | IP, browser, OS | Yes – automatic |
| Marketing Data | Communication preferences, promotions | No – your choice |
Mi888 uses collected personal data solely for legitimate and reasonable purposes related to the provision of platform services. The following are the primary purposes for which your data is used:
Your data is used to create and manage your mi888 account, verify your identity during login, process deposits and withdrawals in MYR via methods such as Touch 'n Go eWallet, GrabPay, DuitNow, and FPX, and resolve any technical issues or disputes you report to our support team.
Some of your data is collected due to unavoidable legal obligations – age verification (18 and above), compliance with KYC and AML (Anti-Money Laundering) requirements, reporting to relevant authorities where required by Malaysian law, and the detection and prevention of fraud, multi-account usage and activities that violate our terms of use.
Aggregated and anonymised usage data helps mi888 understand how members interact with the platform, identify areas for improvement, optimise technical performance across different devices and internet connections, and develop new features that genuinely benefit Malaysian members.
We use your contact information to send account-related notifications (such as deposit confirmations, successful withdrawals, or security alerts), inform you of important changes to our terms or policies, and — with your consent only — send promotional information about mi888's latest offers, bonuses, and promotions. You may withdraw your consent to marketing communications at any time through your account settings.
mi888 Data Processing Basis: Every use of your data by mi888 is based on one of the following grounds – (a) performance of the contract governing your use of the platform; (b) a legal obligation; (c) our legitimate interest in operating a secure platform; or (d) your consent to marketing communications. We do not process your data outside of this scope.
Mi888 does not sell, lease, or disclose members' personal data to third parties for their own marketing purposes without your explicit consent. This is a non-negotiable commitment. However, there are limited situations where we may need to share data with certain parties for legitimate purposes:
Mi888 works with third-party service providers that assist in platform operations – cloud infrastructure providers, payment gateway providers (for processing eWallet and FPX transactions), gaming providers (for delivering slots, live casino and poker games), and fraud detection software providers. All such providers are bound by strict confidentiality agreements and may only use data for the specific purposes designated by mi888. They are not permitted to use your data for their own purposes.
Mi888 may be required to disclose personal data to Malaysian authorities — including the Malaysian Communications and Multimedia Commission (MCMC), Bank Negara Malaysia, the police, or courts — when mandated by law, court order, or valid legal process. In such circumstances, mi888 will disclose only the data that is required and, where permitted by law, will notify the relevant member of the disclosure.
In the event that mi888 is involved in a merger, acquisition, asset sale or corporate restructuring, members' personal data may be transferred as part of the business assets. Members will be notified in advance before any such transfer takes place, and the privacy policy of the receiving entity will be provided for review.
mi888 Privacy Guarantee: mi888 has never and will never share members' personal data with advertisers, data brokers, third-party marketing companies or any party not listed above without your explicit consent. If you receive any unexpected marketing communications claiming to be from mi888 partners, please report it to us as it may be a fraudulent attempt.
The security of members' personal and financial data is mi888's highest technical priority. We continually invest in best-in-class security infrastructure to ensure your data is protected against unauthorised access, alteration, disclosure, or loss.
All communications between your browser or app and mi888's servers are protected using TLS (Transport Layer Security) with 256-bit SSL encryption. This means every piece of information you send and receive — including passwords, payment details, and account data — is fully encrypted and cannot be read by any party that intercepts the transmission. This encryption standard is on par with what Malaysia's major banks use for their online banking systems.
Access to members' personal data within mi888's internal systems is strictly limited to staff who require it to perform their duties. All access to sensitive data is logged, monitored, and periodically audited. Staff with access to member data undergo comprehensive data security training and are bound by confidentiality agreements.
Mi888's security systems monitor the platform around the clock to detect suspicious activity, unauthorised access attempts, or signs of a data breach. Our security team has clear incident response protocols in place to ensure any threat is addressed swiftly and effectively. In the event of a material data breach, mi888 is committed to notifying affected members and the relevant authorities within the timeframe required by the PDPA.
Your Role in Data Security: While mi888 takes all reasonable technical measures to protect your data, the security of your account also depends on you. Use a strong, unique password, do not share your login credentials, and contact us immediately if you suspect your account has been accessed without authorisation.
Mi888 uses cookies and similar tracking technologies to keep the platform running smoothly, enhance the user experience and understand how members use the platform. Below is an explanation of the types of cookies we use:
You can manage or delete cookies through your web browser settings at any time. Please note, however, that disabling essential cookies may affect the functionality of the mi888 platform and could prevent you from logging in or playing normally. mi888 does not use cookies to track your activity outside of the mi888 platform.
As a mi888 member and an individual protected under Malaysia's PDPA 2010, you have several important rights regarding the personal data we hold about you. mi888 is committed to making it easy for you to exercise these rights without unnecessary barriers.
You have the right to request a copy of the personal data we hold about you. mi888 will provide the data in a readable format within 14 business days of receiving your request.
If any personal data we hold about you is inaccurate or outdated, you have the right to request a correction. For basic details such as your name and phone number, you can update these directly in your account settings.
You may request the deletion of your personal data. However, certain data may need to be retained to comply with Malaysian legal requirements (e.g., financial records for AML purposes), even after a deletion request has been submitted.
You have the right to receive your personal data in a structured, machine-readable format for the purpose of transferring it to another platform, to the extent permitted by law.
You may withdraw consent for marketing communications at any time through your account settings or by contacting us. Withdrawing consent does not affect data processing carried out for service or legal purposes.
If you believe that mi888 has violated your privacy rights, you have the right to lodge a complaint with Malaysia's Department of Personal Data Protection (JPDP), in addition to contacting us directly for resolution.
To exercise any of the rights above, contact mi888's Privacy Officer by email at support@mi888.best, stating the right you wish to exercise and the information required to verify your identity. We will respond within 14 business days.
Mi888 retains members' personal data only for as long as necessary to fulfil the original purpose of collection or as required by applicable law. Our principle is simple – once data is no longer needed and there is no legal obligation to retain it, it will be securely deleted.
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account information | Throughout the active account period + 7 years | AML & legal requirements |
| Financial transaction records | 7 years from the transaction date | Malaysian tax & financial legal requirements |
| Gaming activity logs | 2 years from the date of activity | Dispute resolution & audit |
| Support communication records | 3 years from the date of interaction | Service reference & improvement |
| Closed account data | 7 years from the date of account closure | PDPA Compliance & legal requirements |
| Browser log data (analytics) | 13 months from the date of collection | Platform performance analytics |
Once the retention period expires, data will be securely deleted using industry-recognised data disposal methods. Data that cannot be fully deleted (for example, within backup systems) will be isolated and will no longer be used for any operational purpose.
Mi888's services are intended solely for individuals aged 18 and above. mi888 does not knowingly collect, use, or store personal data of individuals under the age of 18.
If mi888 discovers or is notified that we have inadvertently collected personal data from an individual under the age of 18, we will take immediate steps to delete that data and close the relevant account. Any funds held in that account will be processed in accordance with our standard procedures.
Parents or guardians who believe their child has registered a mi888 account without authorisation are encouraged to contact us immediately at support@mi888.best or via 24/7 Live Chat. We will investigate and respond in a timely manner.
To Parents & Guardians: mi888 performs age verification during registration and prior to processing withdrawals. However, technical measures alone are not sufficient. We encourage parents and guardians to monitor their children's internet usage and ensure that family devices do not have easy access to entertainment platform accounts for minors.
Mi888 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements or improvements to our services. The "Updated" date at the top of this page will reflect the date the current policy took effect.
For non-material or minor changes, we will update this policy without prior notice. For material changes that affect how we collect, use, or disclose your personal data, we will provide at least 14 days' notice before the changes take effect — via email to your registered address or a prominent notification within the mi888 platform.
We encourage you to review this page periodically to stay informed about how mi888 protects your personal data. Your continued use of the mi888 platform after any changes take effect constitutes your acceptance of the updated policy.
Important Change Notifications: For material policy changes, mi888 will send a notification email to all active members at least 14 days before the changes take effect. Please ensure the email address on your mi888 account is active and up to date so you can receive these important notifications.
If you have any questions, concerns, or requests regarding this Privacy Policy or how mi888 handles your personal data, you may contact mi888's Privacy Officer through the following channels:
For formal PDPA-related complaints that cannot be resolved internally, you may contact the Department of Personal Data Protection (JPDP) Malaysia in Putrajaya.
Five concrete commitments that form the foundation of mi888's dedication to your privacy.
| Privacy Promise | What This Means for You | Status |
|---|---|---|
| No sale of data to third parties | Your personal data is not sold or rented to advertisers or data brokers for their marketing purposes | Secured |
| 256-bit SSL Encryption | All communications between you and the mi888 platform are fully encrypted using the highest industry standards | Active |
| Malaysia PDPA 2010 Compliance | All data management practices comply with applicable personal data protection laws in Malaysia | Compliant |
| Data access & rectification rights | You may request a copy, correction or deletion of your data by contacting our support team | Available |
| Policy change notice | Material changes to this policy will be communicated to you at least 14 days before they take effect | Secured |
| Minimum data collection | Only data genuinely required for the service is collected — no excess data gathered for purely commercial purposes | Practised |
This Privacy Policy forms part of the broader member protection framework at mi888. Please also read Terms & Conditions and page Responsible Gambling for a full overview of your rights and protections as a mi888 member. Have questions? Visit Frequently Asked Questions us or contact our 24/7 support via Live Chat.
Your data is protected with 256-bit SSL encryption and a strict privacy policy compliant with Malaysia's PDPA 2010. Register now and enjoy a Welcome Bonus of up to RM 1,000.
* Terms & conditions apply. For users aged 18 and above only. Please gamble responsibly.